Efficient Digital Solutions: SkyCreek Enterprise Platform

Platform Features

It’s Pretty Straightforward.
We’ve Designed The Platform with Features that Empower Your Teams, Ease Workloads, Drive Efficiencies, and Maximize Your Return-on-Investment.

Read the Whitepaper

Content Designer

Click, Drag, Drop

Adjust Dynamic Content on the fly

Version Management for quick, accurate editing

Customize Templates to support devices, browsers, and templates

Multi-Language support with auto-translation and custom templates

Campaign Manager

Define input parameters, output fields, source of data, and post-campaign rules

Utilize tried-and-true templates for customer
interaction with pre-built extraction rules

Incorporate customer status and channel preferences to ensure elevated services

Route customers where they need to go to ensure quick troubleshooting and reduce churn

Prioritize communications and queue placements based on importance and time sensitivity

Survey customers to gain critical feedback and
measure performance

Integrations

Pre-built Integrations that Sync with Your Workflows.

SkyCreek Enterprise Communication Platform comes equipped with out-of-the-box integrations for numerous communication, project management, alerting systems, and more.

Alerting

Opsgenie

Prometheus

Hipchat

Slack

Datadog

Workforce

CSG WFX

Oracle TOA

Arris

Billing System

Icoms

CSG

Arterra

Amdocs

CRM System

Microsoft Dynamics

Salesforce

Data Integration

Kafka API

API

Batch

JMS

Analytics

The Platform captures and analyzes customer data empowering your teams to create new efficiencies, fine-tune
campaigns and make smarter decisions every day.

Measure and optimize campaign performance

Track and analyze customer behavior

View contact history and outcomes

Track representative or technician performance

Leverage customer survey feeback

Optimize the customer Journey