Our Vision and Mission / The SkyCreek Vision and Mission
At SkyCreek, our vision is to empower our clients with a holistic communication solution that bridges the gap between companies and their customers. Our mission is to create impactful customer experiences through targeted, dynamic communications, fostering efficiency and lasting relationships. Leveraging advanced technology and strategic partnerships, we offer a unified platform for personalized engagement via Email, SMS, and Voice channels. Our expert team delivers solutions that enhance operational efficiencies, create exceptional customer experiences, and yield cost savings and ROI.
Our Experience
For over 20 years, SkyCreek has been at the forefront of revolutionizing customer communication solutions. Our pathbreaking cloud-based technology, embodied in the SkyCreek Enterprise Communication Platform, has transformed the concept of a unified multi-channel platform into a tangible business proposition for our clients.
Our Leadership Team
With over three decades of experience, the SkyCreek management team has pioneered automated customer interaction technologies. Our leadership team excels in elevating complex, high-volume customer contact operations for service-centric enterprises, setting us apart from our competitors.
Jack Havas
Chief Executive Officer
Jack Havas brings over 30 years of experience in executive management, business development, marketing, and sales within the telecommunications sector. He founded Call Technologies in 1988, growing it into a leader in the open unified messaging market before its acquisition by 3Com Corporation in 2000. As a visionary leader, Jack defines SkyCreek's market vision and drives the company to consistently deliver value to customers, with over 95% retaining SkyCreek year over year.
Mark Wilburn
President & Chief Operating Officer
Mark contributes over 30 years of invaluable experience to SkyCreek, with a focus on delivering technology-driven business services, ensuring exceptional client satisfaction, and fostering profitable revenue growth. He possesses extensive expertise in telephony-specific domains and has a proven track record of deciphering intricate business challenges, gathering system requirements, and implementing advanced technological solutions. Under his leadership, SkyCreek has evolved into a highly responsive and innovative IT organization, adept at aligning technology initiatives with the strategic objectives of our customers.
Anurag Agarwal
Chief Technology Officer
With over two decades at SkyCreek, Anurag has spearheaded the development of the company's product, evolving it from inception to a comprehensive multi-channel platform featuring self-service capabilities and integrated analytics. Presently, he steers SkyCreek's technology strategy and product roadmap, playing a pivotal role in shaping the company's overarching strategy and expansion into new markets. Anurag boasts extensive expertise in IVR/VXML, SMS, and email technologies, acquired through his tenure at leading telephony product firms including CTI, 3Com, and UTStarcom, where he contributed to innovating and developing telephony-specific automated service provisioning products.
Joel Spiro
Senior Director of Operations
With over 15 years of advanced operations expertise, Joel Spiro propels SkyCreek forward by enhancing standard processes and expanding process design capabilities. He oversees account managers, business analysts, client support operations, and quality assurance team members, ensuring seamless collaboration with development, sales, and customer solutions to exceed client expectations. Joel brings valuable experience from his 13-year tenure at Time Warner Cable and Charter, enriching SkyCreek with his deep industry knowledge and insights.
What Our Clients Say
“Skycreek is a trusted partner who is key to supporting NJNG’s Customer Experience (CX) efforts. We rely upon them to ensure that we act with the best interests of our customers in mind as we implement CX surveys that will generate insights to guide our strategic efforts. From survey design, data collection, KPI reporting and the ability to determine customer sentiment from open-ended question verbatims to better understand what is driving our CX results, Skycreek is a reliable, responsive and collaborative partner. We appreciate their consultative approach and being able to easily utilize their reporting platform enabling us to uncover CX insights that will make a difference to our operations and our customers.”
- Brent Craige, Manager Business Performance, New Jersey Natural Gas
"Working with SkyCreek has been a wonderful experience. Their software, SkyCreek's ECP, was extremely useful to quickly gather customer communication stats and were always available, 24/7 to address our needs and questions. They're not just a vendor; they're a trusted partner."
- Senior Manager, Fortune 100 service-focused telecom company
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