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SkyCreek is a multi-channel (IVR, Email, SMS) customer communications service provider specializing in high-volume, high-quality, professionally-managed automated customer contact and experience management solutions.

With dedicated account managers averaging over 15 years experience, we help national-footprint service providers optimize their front-line customer interactions by engineering more precise, higher-quality, and more dynamic customer contact processes that:

  • Prevent customer support costs and service dissatisfaction issues
  • Suppress waste and the cost of underutilized and underperforming field and support resources
  • Provide more consistent, brand-affirming customer interaction experiences across product-lines, operations and support processes, and geographic markets

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Dedicated Account Management

SkyCreek names a veteran, dedicated account manager to optimize the message quality, interaction design, technical performance, and cost efficiency of every front-line customer contact and survey program we manage. We deliver fully custom, professionally managed solutions to meet each customer’s unique requirements, business objectives, budget constraints, target outcomes and even payment preferences.

Industry Experience

Each SkyCreek dedicated account manager has an average of 15 years of experience managing high-volume customer contact management programs in some of the largest contact operations in telecom, cable, retail, utilities and field service industries. This allows us to offer a unique, hands-on consultative approach to delivering sustained contact performance and cost breakthroughs.

Integration & Customization

SkyCreek brings a full complement of professional and engineering services to each solution we provide. We excel at complex contact customizations and integration requirements in high-volume operationally critical environments and often help transition contact programs from stand alone functions to integrated components in more dynamic, intelligent, and reliable automated operational processes.

SkyCreek processes millions of outbound customer contacts every month. Since the early 1990’s, SkyCreek has provided professionally managed customer contact solutions to some of the largest service providers in North America. We bring this deep technical expertise and industry-specific experience to each client we support, helping them optimize customer contact and survey performance and cut costs on a national scale.

SkyCreek is different from other customer contact management vendors. Our high customer retention rate is a testament to how we do business. We offer unparalleled flexibility to our customers so that they can achieve and sustain their customer contact performance and cost-efficiency targets year after year. No matter how complex or distributed the customer contact requirements, we have the experience, resources, and the dedicated support model to assure the right outcome at the right price.

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SkyCreek processes millions of outbound customer contacts for our customers every month. We apply deep, industry-specific expertise and best practices leadership to optimize customer contact performance and cut costs. We bring our expertise to every fully-custom, professionally-managed customer contact program we support. Our solutions empower service providers to advance beyond basic customer contact solutions and achieve new levels of cost containment, quality, and overall customer experience.

Since the early 1990’s, SkyCreek has provided customer contact technologies to some of the largest service providers in North America. We bring this deep technical expertise and industry-specific experience to each client we support. Our fully-custom, fully-redundant, and professionally-managed customer contact solutions let companies achieve even the most complex and aggressive cost-containment and customer experience objectives on a national scale.

SkyCreek is different from other customer contact management vendors. Our high customer retention rate is a testament to how we do business. We offer unparalleled flexibility to our customers so that they can achieve and sustain their customer contact performance and cost-efficiency targets year after year. No matter how complex or distributed the customer contact requirements, we have the experience, resources, and the dedicated support model to assure the right outcome at the right price.

What our Customers say about us.

"SkyCreek is an absolutely outstanding organization. They have excellent products backed by an expert staff that truly understands and is respectful of our business needs. They have helped us maximize our activity, while effectively lowering our overall costs."

SVP Field Service Operations
National Cable Provider

“With SkyCreek, we are getting customer contact numbers that far and away exceed anything that we were doing in our division with live operators and an automatic-calling program that we had in place for several years. I was skeptical that it could be done, but these guys proved me wrong! ”

VP of Regional Operations
National Cable Provider

"SkyCreek’s Appointment Reminder calling program has provided an extra level of client service that was lacking in the past. SkyCreek has been a great partner. They are very flexible, attentive to detail and always providing first-rate support."

Sr. Project Manager – Client Contact Management
National Financial Services Provider

"Since working with SkyCreek, I have been especially impressed with their responsiveness and level of service. The turnaround time on requests has been extraordinary and is something seldom experienced. This is an organization that really values their customers."

Director Operational Efficiencies
Canadian Telecom

"I don't usually say this about vendors and wouldn’t be saying this unless you were doing a great job but SkyCreek is saving us a lot of money and putting in excellent work for our operations - keep it up!"

Senior Director, Customer Fulfillment
National Cable Provider

Field Service

5 Steps to Approach 1 Hour Appointment Windows.

Understand the five key customer contact management requirements that empower dynamic dispatch and tighter appointment windows.

Call-Center

How to Increase the Consistency of Employee Experience Performance.

Codify the quality of front-line employee-customer interactions to reinforce your brand at every customer touch point.

Professional Services

Eliminating Avoidable Missed Appointments

Go beyond basic appointment reminders by incorporating appointment histories, contact preferences, and advanced appointment management strategies.