“Without SkyCreek's Call Activate, we would not have been able to triple our customer base and maintain a cost-effective service fulfillment operation.”
FDN Communications, Inc.
Call Activate - "The Intelligent Activation Solution"
Communication firms and service providers need an effective, intelligent solution capable of "plugging the holes" in the service-fulfillment process. Often, the solution must span multiple vendors and multiple existing technologies.
Call Activate automates manual tasks in the service-fulfillment process. The most significant benefit is a dramatic reduction in administrative and support overhead. Additional benefits include reducing activation errors, improving order turnaround time, and reducing customer-care call volumes.
Call Activate employs a standard, baseline knowledge set, configured to the service provider's network equipment. Customers can define additional knowledge sets and business rules as their needs change.
Call Activate validates a service order before it enters the order workflow, thereby reducing system maintenance costs and dramatically reducing lag time between customer signature and service installation.
Call Activate
Communication Firms, Service Providers, Cable Companies, Integrated Communication Providers (ICPs), Multiple Systems Operators (MSOs) and New Entrant Carriers (NECs) share several major challenges in the current market:
- Supporting a complex array of new services in data, voice, and convergent environments
- Providing accurate and timely processing of service orders into network databases. (This is a mission-critical operation, since problems with service provisioning adversely impact customer satisfaction and company revenue.)
- Building a strong infrastructure that allows for subscriber growth without additional staff
- Delivering timely and cost-effective services to customers
Call Activate is an industry-leading, intelligent activation system designed to provision services for next-generation digital switches, circuit-switched, broadband, IP networks, voice mail, and other network elements, as well as mail, Centrex, T1 trunks and other complex subscriber services.
Call Activate capabilities for communication firms include:
- Pre-qualifying orders based on business rules, to ensure all necessary data has been collected and is valid
- Verifying each order's timeliness and accuracy
- Handling flow-through to circuit, broadband, IP and cable network element
- Supporting large numbers of scheduled service orders
- Enabling "instant-on" service orders to accommodate new service types quickly, to support market tests and deployment of new products and services
- Activating service on its due date and time
- Validating that network elements required to support a new service are available prior to the scheduled provisioning date
- Sending status information back to the appropriate legacy systems, such as Order Entry and Inventory, to complete the provisioning loop