Interactive Voice Response (IVR)
Many corporations are turning to inbound and outbound IVR applications to more effectively communicate with their customers. Examples of customer communications that can be addressed through inbound and outbound IVR applications include:
- Welcome messages
- Order confirmation and fulfillment
- Service operation and product education and training
- Up-selling additional services
- Notifying subscribers when service problems are resolved
- Reminding customers of scheduled appointments
- Issuing past-due reminders
Traditionally, outbound customer communications have been handled by direct mail, billing inserts, or internal staff. Success rates were typically quite low. And since most companies don't have dedicated staff members for this purpose, existing personnel are typically diverted from their usual tasks, leaving their departments understaffed. The Call Notify IVR Platform enables valuable employee resources to focus on mission-critical activities, generate higher customer satisfaction and improve customer loyalty.
SkyCreek's inbound and outbound IVR applications guide customers through each inquiry. Each customer communication is handled in a professional and consistent manner. Most importantly, every inbound and outbound IVR communication is personalized. This consistent approach reduces churn and drives revenue.