Utilities IVR Solutions
Utilities have enormous potential to take advantage of two-way customer communication made possible with SkyCreek technology. Automated communication can significantly reduce inbound calls from customers, improve account collections, and reduce missed appointments for service.
Here are a few examples of the customer communication that Call Notify IVR Platform can automate:
- Appointment confirmations and the opportunity to reschedule
- Service disruption notifications and notifications that service has been restored
- Past-due notification and service curtailment
- Customer satisfaction surveys
SkyCreek's pre-built outbound IVR applications or custom IVR solutions empower utilities to automate a variety of recurring customer communication functions, freeing your employees to focus on more mission-critical tasks and higher-value activities, while at the same time driving customer centricity.
Inbound IVR and Outbound IVR Applications
Whether your utility company is looking for an inbound IVR, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers utility companies to proactively update, inform, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR or outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.