Follow Up IVR Surveys for High Response
Did you know that Follow Up IVR Surveys can achieve response rates of over 30%? In the Tax Season of 2008, SkyCreek IVR surveys collected feedback from over a million customers of a financial services giant. While surveys have been an integral part of decision support for large organizations, today's service provider needs to act on feedback collected in real time, and not days or months later. Our transactional IVR surveys come bundled with alerts, scorecards and dashboards that can trigger superior service across an enterprise.
Whether it is an inbound toll-free survey for customers finishing a transaction with a call center agent, or it is an outbound Follow Up survey, collecting feedback regarding a recent transaction, IVR provides the most cost-effective channel to reach millions in a short span of time.
Sample applications include:
- Service Resolution Follow Up Survey
- After Call Agent Performance Survey
- New Customer Welcome Survey
Sample IVR Survey Features include:
- Supports multiple response formats such as Yes/No, Multiple Choice, All that apply, Ranges
- Sophisticated multi-level branching and question presentations
- Real-time scoring and dynamic call flow alteration based on computed score
Industry-Leading IVR Survey Applications
SkyCreek Hosted IVR Survey gives enterprises the flexibility they need to quickly deploy sophisticated IVR applications without incurring the traditional risks associated with costly deployments. Because SkyCreek Hosted IVR speech solutions are built with SkyCreek's Call Notify IVR Platform, your speech applications are portable across platforms and can easily be moved to a licensed, in-house premise-based solution if you choose.
We can deliver sophisticated, tailored speech applications that can be deployed quickly and cost effectively, generally in 30 to 60 days. In addition, by leveraging our pre-built applications we can easily configure the application to meet your specific business needs.
SkyCreek Hosted IVR Survey Support
SkyCreek's Hosted IVR provides all of the advantages of a dedicated on-site support technician without the costs. You can deploy your IVR survey application and monitor the results or you can put together a custom program where SkyCreek speech professionals will monitor your survey application, suggest changes to improve the effectiveness of the application, and of course will make changes that you approve.
All of our hosted survey solutions include world-class management reporting, showing transactional volumes, overall call volumes responses, and other key metrics - via your Web browser. You can see information trended by quarter, month, week, day, or even by hour. Specific call detail records are available online as well.
Inbound IVR and Outbound IVR Applications
Whether your organization is looking for an inbound IVR, outbound IVR applications or custom IVR solution, the Call Notify IVR Platform is the solution of choice. This web-based, next generation intelligent IVR platform, empowers organizations to proactively update, inform, advise, educate, train, and/or survey their customers, while delivering enhanced value and superior customer service.
Premise-Based IVR System or Hosted IVR
The Call Notify IVR Platform can reside on hardware at your location, on your hardware at our Hosted IVR Facility, or on our hardware at our Hosted IVR Facility. Our Hosted IVR Facility is located in Herndon, VA.
Our customers are our best references. Learn how you can take advantage of SkyCreek's inbound IVR or outbound IVR solutions to increase customer satisfaction, decrease cost, and increase revenue by contacting the SkyCreek sales office.