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SkyCreek Silver Sponsor at Ventyx Mindshare 2009
SkyCreek Joins Leading Organizations and Ventyx Customers Assessing Field Force Transformation at the Austin Hilton for Mindshare 2009
Herndon,VA, February 28, 2009: SkyCreek Corporation, hosted contact solutions provider to some of the largest corporations of North America, engaged with customers and presented best practice case studies as a Silver Sponsor for the Ventyx Mindshare user conference in Austin, Texas. Some other sponsors of the conference included:
• Accenture, the global management consulting and technology services giant
• SageQuest, a provider of GPS fleet tracking and management solutions
• Amdocs, the leader in customer experience systems innovation
• Capgemini, one of the world's foremost providers of consulting, technology and outsourcing services
SkyCreek today serves some of the biggest names represented in the Fortune 1,000, processing millions of automated interactions with end users across North America. Interfacing with the Ventyx Service Suite, SkyCreek delivers automated reminders to customers of next-day appointments, enabling agentless cancel/confirmation or reschedule. Applications also include Post Call follow up calls that ensure the customer is satisfied with trouble resolution or installation and can capture feedback regarding the service experience. Case studies from leading Ventyx customers demonstrated savings of millions through these innovative contact solutions from SkyCreek.
"Today's field force is expected to provide seamless, cost-effective care that flows across information silos- interfacing with the Ventyx Service Suite, our solutions are helping organizations create those superlative customer experiences and reduce cost", says Mark Wilburn, SkyCreek CIO.
As Ventyx helps utilities and communications clients build efficiencies, solutions are aggressively being integrated to meet today's broader, more complex client demands. The Mindshare 2009 Americas User Conference showcased features, case studies, best practices and road maps to all Ventyx clients across the Americas.
About SkyCreek Corporation
SkyCreek brings decades of high-performance deployment experience in delivering enterprise-class customer interaction solutions to medium and large service organizations. As pioneers in automated, outbound IVR solutions, SkyCreek offers an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. SkyCreek's products and solutions supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, SkyCreek solutions connect systems to systems, systems to people and most importantly, people to information. Herndon, VA-based SkyCreek serves some of the largest companies in North America. In addition, with the acquisition of eTouchPoint, SkyCreek has cemented its commitment to improved customer care at all large customer-centric service organizations. For all media inquiries, please contact Shamik Ghosh at SkyCreek_info@skycreek.com
About Mindshare
Mindshare is a user conference covering Ventyx business solutions and emerging business issues affecting utilities and communications customers. Mindshare spans three days with general sessions, product roadmaps, client case studies, workshops and networking activities. The Solutions Pavilion demonstrates how the combination of Ventyx and alliance partners can help customers overcome current and future business challenges. With approximately 1,200 employees in more than 20 locations worldwide, Ventyx personnel solve complex technical challenges with innovative solutions and deep industry-specific domain expertise. For more information on Mindshare 2009, please visit Mindshare 2009