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SkyCreek Responds to Increased Traffic by Deploying at CRG West's Chicago Data Center
Highly redundant data center delivers a secure facility to accommodate SkyCreek's 50% increase in voice/ data traffic as well as providing room for continued future growth.
Herndon,VA, May 15, 2008: SkyCreek Corporation, hosted IVR service provider to some of the largest corporations of North America, today, announced the opening of another data center in Chicago, IL. The voice/ data center, operated by CRG West, will feature:
• DS3 and PRI circuits, ensuring superior voice quality and unlimited capacity
• Direct Termination Overflow for seamless load balancing
• Carrier-neutral traffic management
• Physical security and redundant power, connectivity
SkyCreek today serves some of the leading corporations represented in the Fortune 1000, processing millions of automated interactions with end users nationwide. True to analyst predictions, many more enterprise organizations are looking to outsource customized contact applications to a specialized data center environment. Given that interactive voice response has reached a high degree of sophistication, many large service organizations are looking for a zero administration, low capital outlay solution to custom needs in inbound and outbound customer contact.The Chicago data center is SkyCreek's response to this spiraling market demand.
"SkyCreek's on-demand voice response solutions power millions of critical interactions each month, involving sensitive data such as credit card numbers", says Joe Enrico, SkyCreek VP of Hosted Services.
The Chicago data center provides unlimited calling capacity to SkyCreek's installed customer base, without adding the typically high capital outlay. This unlimited capacity and associated intelligent routing algorithms implemented, enable SkyCreek to meet the demand forecast in the upcoming two to three years of corporate cost-cutting. CRG West, the provider of colocation space for SkyCreek in Chicago and Reston, supports similar facilities for banks, financial institutions and educational organizations. To learn more about CRG West, please visit CRG West online
About SkyCreek Corporation
SkyCreek brings decades of high-performance deployment experience in delivering enterprise-class customer interaction solutions to medium and large service organizations. As pioneers in automated, outbound IVR solutions, SkyCreek offers an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. SkyCreek's products and solutions supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, SkyCreek solutions connect systems to systems, systems to people and most importantly, people to information. Herndon, VA-based SkyCreek serves some of the largest companies in North America. In addition, with the acquisition of eTouchPoint, SkyCreek has cemented its commitment to improved customer care at all large customer-centric service organizations. For all media inquiries, please contact Shamik Ghosh at SkyCreek_info@skycreek.com