News and Articles
SkyCreek Corporation Exhibits at 42nd Annual Virginia Cable Show
SkyCreek continued its commitment to the cable industry, showcasing customer contact and feedback management solutions designed to reduce churn, manage cost and improve service delivery
Herndon, VA, October 10, 2008: SkyCreek Corporation, a consulting solutions provider of automated outbound and inbound customer contact solutions, will be showcasing proven contact solutions at the 42nd Annual VA Cable Show, dedicated to exploring the pressing challenges and opportunities facing the VA cable industry today. Among other exciting sessions, the Show will feature:
• Kathleen Abernathy, former FCC Commissioner, on the future of Cable in the current political climate
• Troy Fitzhugh, VCTA Chair, VP/ GM Comcast Blue Ridge
• Mario Dones, Ritz Carlton Leadership Center
• Bob Benya, SVP Video Products Strategy, Time Warner Cable
SkyCreek today serves some of the leading corporations represented at the VA Cable Show, processing millions of automated interactions and reducing operational cost. Contacting customers regarding installation or repair appointments and having them either confirm, cancel or reschedule is an application that is saving one cable company millions, in reduced site visits for a single operating region.
Jack Fleming, VP of Business Development at SkyCreek states, " SkyCreek's mission is to bring proven solutions to enhance customer experience and operational efficiencies at today's cable companies." Adds Jack Havas, CEO of SkyCreek, "SkyCreek's pioneering communications solutions have created vital connections between systems and people, helping reduce customer churn and operational cost. The VA Cable Show is a unique platform for us to be able to demonstrate our strengths and accomplishments. This will be our third year at the VA Cable Show and we have found that the VCTA does a great job of really cultivating the vendor-client conversation that we cherish."
About the VCTA
The Virginia Cable Telecommunications Association (VCTA), with offices in Richmond, VA is the trade association for the cable telecommunications industry in Virginia. The Association was founded in 1966. Through the years, the VCTA has informed members of issues affecting them, represented its members before state and federal regulatory agencies, the State Legislature and the United States Congress. The Association serves as the clearinghouse for information to members and non-members. Each year the Association sponsors the VA Cable Show, one of the top-rated cable trade shows in the nation. To learn more, please visit, http://www.vcta.com/about-us.html
About SkyCreek Corporation
SkyCreek brings decades of high-performance deployment experience in delivering enterprise-class customer interaction solutions to medium and large service organizations. As pioneers in automated, outbound IVR solutions, SkyCreek offers an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. SkyCreek's products and solutions supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, SkyCreek solutions connect systems to systems, systems to people and most importantly, people to information. Herndon, VA-based SkyCreek serves some of the largest companies in North America. In addition, with the acquisition of eTouchPoint, SkyCreek has cemented its commitment to improved customer care at all large customer-centric service organizations. For all media inquiries, please contact Shamik Ghosh at SkyCreek_info@skycreek.com