News and Articles
SkyCreek Corporation Chooses CRG West to Meet Demand for On Demand IVR
As mid-large corporations outsource specialized voice applications, SkyCreek ramps up with fully redundant, highly secure data center capabilities of CRG West
Herndon,VA, May 15, 2008: SkyCreek Corporation, hosted IVR service provider to some of the largest corporations of North America, today, announced CRG West as its data center of choice, to meet rising demand for on demand IVR services that are secure, scalable and reliable, without the high price tag of traditional installed IVR. Established in 2001, CRG West is a premier colocation and data center management company, featuring centers in:
• Washington DC
• Northern VA
• New York
• Chicago and more...
SkyCreek today serves some of the leading corporations represented in the Fortune 1000, processing millions of automated interactions with end users nationwide. In the past operating year, many more features and applications have been added and customer demand is pointing towards greater volumes, additional flexibility in adding applications and data center redundancy and disaster readiness. Customers need to comply to heightened audit standards such as SAS 70, ISO 2000, manage greater complexity and all with smaller budgets.The Chicago data center is SkyCreek's response to this spiraling market demand.
"SkyCreek's on-demand voice response solutions power millions of critical interactions each month, involving sensitive data such as credit card numbers", says Joe Enrico, SkyCreek VP of Hosted Services.
The Chicago data center provides massive calling capacity to SkyCreek's installed and potential customer base, without adding huge cost overheads. Capacity scaling and associated security features incorporated, position SkyCreek perfectly to meet the demands of a complex business environment. CRG West facilities in Reston and Chicago are most likely to be chosen for SkyCreek application migration, building disaster readiness right into the service infrastructure. To learn more about CRG West, please visit CRG West online
About SkyCreek Corporation
SkyCreek brings decades of high-performance deployment experience in delivering enterprise-class customer interaction solutions to medium and large service organizations. As pioneers in automated, outbound IVR solutions, SkyCreek offers an array of voice and data delivery options to help make the most of the interactions between a company's internal systems and its customers. SkyCreek's products and solutions supply the conduits for the delivery of information to anyone, anytime, anywhere. In short, SkyCreek solutions connect systems to systems, systems to people and most importantly, people to information. Herndon, VA-based SkyCreek serves some of the largest companies in North America. In addition, with the acquisition of eTouchPoint, SkyCreek has cemented its commitment to improved customer care at all large customer-centric service organizations. For all media inquiries, please contact Shamik Ghosh at SkyCreek_info@skycreek.com